Privacy Policy

Privacy Policy for Smoky Perfumes

Introduction

Welcome to https://smoky-perfumes.karachi-pakistan.com! We are committed to protecting your privacy and ensuring the security of your personal information. This comprehensive Privacy Policy explains our practices regarding the collection, handling, and protection of data from our users worldwide. By using our website or services, you agree to the terms outlined here.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website located at https://smoky-perfumes.karachi-pakistan.com.
  2. Mobile applications and software developed by us.
  3. Online services and products offered through our platforms.
  4. Any other linked websites or digital properties owned and operated by Smoky Perfumes.

Please note that this policy does not extend to third-party services or platforms accessed via external links on our site, as these have their own privacy policies that govern data collection and usage.

Processing Activities

This Privacy Policy guides how we interact with you in the following scenarios:

  1. Authorized User Activity: When you create an account and use our applications or services, we process your data to facilitate your experience and personalize our offerings.
  2. Website Visits: Every time you visit our websites, our servers log certain information, such as your IP address, browser type, device characteristics, and page interactions.
  3. Communication: We may reach out to you via various channels (email, phone, SMS) for newsletters, promotional offers, customer support, or updates about our products and services.

Personal Data Collection

We collect several types of personal information from our users:

  1. Account Details: This includes your username, email address, and password used to access your account.
  2. Payment Information: Credit/debit card numbers, expiration dates, and billing addresses are securely stored for transactions.
  3. Financial Data: We may collect bank account details for direct payments or financial services we offer.
  4. Purchase History: Records of products or services purchased, including quantities, prices, and order dates.
  5. Mobile Device Identifiers: Unique device identifiers (UDIDs) or mobile phone numbers for push notifications and user preferences.
  6. Location Data: Information about your geographic location when you interact with our apps or websites, used for delivery services and personalized recommendations.
  7. Feedback and Reviews: We encourage users to share their thoughts through reviews, surveys, and feedback forms.
  8. Social Media Profiles: When you connect your social media accounts, we may access certain personal information from those platforms (with your consent).
  9. Product Preferences: Details about the products you view, search for, or purchase, including product codes, descriptions, and categories.

We gather this data through various means, including direct user input, automated tracking technologies, and third-party partners who assist us in providing our services.

Cookies Policy

Cookies are small text files placed on your device to enhance your browsing experience and provide relevant content. We use cookies for several purposes:

  1. Strictly Necessary: These ensure basic functionalities of our website, such as enabling secure log-ins or maintaining user preferences.
  2. Preference Cookies: Remembering your language choices or other settings to personalize your experience.
  3. Analytics Cookies: Tracking website usage and user behavior to improve our services and content.

Users have the option to manage and control non-essential cookies through our Cookie Manager, allowing them to tailor their browsing experience.

Data Retention and Deletion

We adhere to data retention practices that comply with legal requirements and business needs:

  1. Account Information: We retain account data for as long as your account is active or as needed for legal purposes.
  2. Payment Details: Financial information used for transactions is stored securely, but we do not keep credit card details after processing.
  3. Purchase History: This data may be kept indefinitely for business analytics and record-keeping.
  4. Other Personal Data: We retain personal data only for as long as necessary to fulfill the purposes collected or as required by law. After this period, it is securely deleted or anonymized.

Security Measures

The security of your personal information is a top priority. We have implemented robust organizational and technical safeguards:

  1. Data Encryption: We use encryption protocols to protect data during transmission and storage.
  2. Secure Third-Party Processing: Some services are provided by trusted third-party vendors who follow strict privacy and security standards.
  3. Regular Security Audits: We conduct periodic reviews to ensure our security measures remain effective.

Children’s Privacy

Smoky Perfumes does not intentionally collect or solicit personal information from children under the age of 18. Our services are not directed towards individuals in this age group, and we have taken steps to prevent such data collection.

Your Rights (Data Subject Rights)

Depending on your jurisdiction and local privacy laws, you may have certain rights regarding your personal data:

  1. Access: Request access to the personal data we hold about you.
  2. Rectification: Ask for corrections if your information is inaccurate or incomplete.
  3. Erasure (Right to be Forgotten): Demand the deletion of your data, subject to legal exceptions.
  4. Restriction: Limit our processing of your data in certain circumstances.
  5. Data Portability: Receive your personal data in a structured format and transfer it to another controller.
  6. Object: Object to the processing of your data for specific purposes.
  7. Non-Discrimination: Be free from unfair treatment based on your exercise of data subject rights.

To exercise these rights, please contact our Data Protection Officer via the details provided below. We will respond to your requests in accordance with applicable law.

Changes to Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website, and we encourage users to review this page periodically for updates.

Contact Information

If you have questions, concerns, or requests regarding your privacy, please contact us:

  • Email: [email protected]
  • Postal Address: Smoky Perfumes Privacy Team, 456 Main Street, Karachi, Pakistan

We are committed to addressing any inquiries related to data protection and privacy.